Shipping & Returns

Shipping:

  • Confirmation of availability, quantity, price shipping method and costs will be confirmed via e-mail.
  • Shipping will take place after payment has been confirmed.
  • Shipping options within South Africa borders are:
    • REGISTERED POST: R50
    • COURIER COSTS: R100
    • ORDERS OVER R500: FREE REGISTERED POST
    • ORDERS OVER R1000: FREE VIA COURIER
  • Goods via registered post: should goods not be received by the client, the onus is on the client to follow up with SA Post Office. The tracking number will be supplied to the client.
  • Shipping outside South African borders – TBA (on quotation)

Returns:

  • Returns will be received and a credit passed if:
    • Item is returned within 7 days of receipt
    • Item is in a saleable condition
    • Item must be accompanied by proof of purchase
  • No cash refunds will be given but the client will receive a credit voucher or product replacement.
  • The client to e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. , requesting a return number and stating reason for return.
  • Should the parcel be returned via registered post the costs will be refunded if proof of payment for postage is received.
  • Courier costs, authorised by Rhema Bookshop, will be paid by us.
  • No opened CD’s/DVD’s will be credited unless faulty.
  • Any defective items will be replaced, subject to the availability of stock and the prior return of the defective item, by the creditors, who shall bear the transportation costs of delivery of replacement items to the customer.